Let me set the scene: I’m on a waxing table.
LOL. Honestly I was going to skip that part, but let’s be real, these are the stories you follow for.
It’s 10am on a Wednesday.
Like the Post Malone song, but the opposite, because I do have a girl for that…
ANYWAY. I was late booking, so I wasn’t with my usual sugarist, which means the classic small talk question came up:
“So, what do you do for work?”
And like probably 75% of the time, once I explain branding, websites, strategy, and the general creative-business soup I work in, the follow-up was something along the lines of:
“Oh, so do you do SEO too?”
And for years, I felt weird saying: “No, not really.” Because yes, SEO matters. Especially when you’re building a website.
But SEO is also its own beast. An entire career, really. So while yeah, I understand the basics and make sure your website has a solid foundation, I am not an SEO specialist. Which brings me to my actual point:
One of the biggest things I think small business owners overlook is where they should actually be putting their energy when they hit a desire for growth.
Eventually, almost everyone reaches a point where they realize: “Okay. Something needs attention.”
Maybe referrals slowed down.
Maybe the business evolved.
Maybe the brand feels outdated.
Maybe they’re trying to grow intentionally instead of just surviving.
And then comes the spiral…
Do I need a rebrand? Brand photography? A new website? SEO? Social media help? Better messaging? Ads? What actually matters here?
And the answer depends on the kind of business you’re building.
There’s a difference between building a brand and selling convenience.
Some businesses rely heavily on location and convenience. Think:
- restaurants
- real estate agents
- salons
- sugaring studios
- dentists
- local contractors
- brick-and-mortar shops
If your customers are searching “best ____ near me” then yes — SEO matters. A lot.
If someone’s decision is heavily influenced by geography, proximity, or convenience, then yeah, you want that Google ranking. That’s where SEO specialists are invaluable.
But that’s usually not the kind of business all of my clients are building.
Some businesses need connection more than visibility.
A lot of the people I work with aren’t competing on convenience — they’re building brands people emotionally connect with.
Service providers in interiors, wellness, finance, creative, and education spaces.
Product-based businesses.
Founders building something bigger than just a transaction.
Their clients usually aren’t just Googling “brand designer near me.”
They’re finding them organically through:
- referrals
- podcasts
- word of mouth
- networking
- seeing their work somewhere else first
Which means the customer journey looks completely different.
They already found you. Now, the question becomes:
“Do I trust you?”
“Do I connect with you?”
“Do I see myself here?”
“Do I feel understood?”
That’s the part I help people build.
Visibility gets attention. Branding creates resonance.
SEO can get someone to your website. But branding is what makes them stay.
It’s the difference between “Here’s another service provider…” and “Oh my god. This is exactly who I’ve been looking for.”
That reaction comes from:
- clear positioning
- strong messaging
- emotional connection
- personality
- trust
- clarity
- storytelling
- understanding your audience deeply
Not just metadata and keywords.
And to be clear, again: SEO still matters. It’s part of the ecosystem. But if your business primarily grows through referrals or relationships, your biggest opportunity often isn’t more visibility. It’s conversion.
It’s making the people already landing on your page actually feel something.
The businesses that convert best usually feel human.
Based on years of client feedback forms, one of the biggest reasons people choose to work with me has nothing to do with my design style.
It’s because I feel relatable to them.
I’m down to earth.
I’m honest.
I understand what it feels like to be overwhelmed.
I understand the chaos of trying to grow a business while also figuring everything out in real time.
That is branding.
Not in the polished, corporate sense, but in the human sense. People don’t just hire “a brand designer.” There are thousands of designers they could choose from.
They hire the person they feel connected to.
The person who understands them.
The person who communicates in a way that makes them feel seen.
That emotional connection is often the thing that actually converts.
The real difference between SEO and brand strategy…
SEO helps people find you.
Brand strategy helps people choose you.
And depending on your business model, one of those may deserve more attention first.
If your business depends on local search and convenience?
Invest in SEO.
But if your business grows through referrals, relationships, trust, and emotional connection?
Your brand story matters more than you probably realize.
Because getting clicks and getting booked are not always the same thing.
Not sure what your business actually needs next?
In a 75-minute Brainstorm Session, we’ll identify what’s working, what’s not, and where your energy will have the biggest impact.
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